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Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain howecowallcollects, stores and processes your personal and other data that may be collected for statistical analysis purposes.


THEecowallbased inPraça Ordem de Cristo Nº7 Loja 10, 2675-597 Odivelas, NIF: 205180841is responsible for the website, undertakes to guarantee the privacy and protection of the personal data of customers and visitors, following all legal and regulatory standards in force.


THEecowallreserves the right to periodically update and change its Privacy and Cookies Policy to reflect any changes in the way our customers' personal data are processed or in legal terms. Atecowallthe most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable to check it periodically to check for any updates or changes.





The main objective of this policy is to consolidate the relationship of trust and proximity between theecowalland respective customers. It also aims to demonstrate transparency in the processing of the data collected and to inform all customers of their rights and how they can exercise them, as holders of personal data.





THEecowallacts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Regulation on Data Protection – RGPD) and the applicable data protection legislation, in all processes involving the processing of personal data.


According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“the holder of the information”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”





We use various measures to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.


As the data subject, the customer has the right to know what data is collected and stored, as well as to change them in the customer area and ask the store to export or delete them.






I. Customer or purchase registration


Upon registration or purchase atecowall, the following data are collected: e-mail, name, address, postal code, city, telephone and NIF. The data collected through the customer's purchase process will be processed automatically and are intended for the processing of orders, such as the dispatch of orders or the issuance of invoices.


II. newsletter


By subscribing to the Newsletter ofecowall, the following data are collected: name and e-mail.



III. contact form


THEecowallYou can also request personal data in the contact forms, namely the name, e-mail and other information that the visitor provides us.



IV. Navigation on Ecowall


Data related to browsing the store is also always collected. Examples of this type of data are device and browser (browser) information, network information and IP address.





Personal data are collected and processed in order to fulfill the purposes indicated below:


Service provision:


● Compliance with tax obligations;

● Shipment of orders;

● Processing of orders;

● Invoicing;

● Resolution of problems such as cancellation, product return or refund of the value of products and/or services in accordance with the law in force;

● Customer support: clarification of doubts about products, the operation of theecowallor any other question requested by the customer;



Direct Marketing (eg email marketing):


In order for the customer to be updated on order statuses or any news in theecowall, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.


For marketing purposes, inecowallwe may consider and use certain data such as products viewed, products on wishlist or abandoned cart.


Marketing communications are made after and with the prior consent of the



In any case, theecowallseeks to ensure that the information and data collected and used are suitable for the purposes described and that they do not constitute an invasion of the customer's privacy.





Data is collected when there is a customer record in theecowall, subscription to the newsletter, filling in the contact form, registering an order or while browsing the store.







The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or elimination, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with Ecowall, with the submission of a request sent to the following address

The customer can also file a complaint with the National Data Protection Commission (CNPD).





THEecowallis required to retain information for tax and auditing purposes in accordance with applicable law.


THEecowallstores your data indefinitely due to specific requirements and practices inherent to theecowalland its sector of activity, or until the customer requests that they be deleted from the database.


The holder may, at any time, request to access, rectify or delete their personal data by sending an email to


If the customer registers with theecowall, you can check, edit or delete your personal information at any time from the customer area atecowall.


At the customer's request, theecowallmay change certain customer data associated with registered orders.





THEecowalldoes not transfer or sell any type of personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder's consent.


Any third party, with which customer data may be shared, is obliged to use it exclusively as a way of performing the proper functioning of its service on behalf ofecowall.


THEecowallmay also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of business.




THEecowalluses cookies on the website. The cookies used do not collect information that identifies the visitor, but about the way in which he interacts with the store's website. The data collected is used for statistical purposes, provision and improvement of the service and user experience. 





Analytical Cookies:are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.


Functionality Cookies:They save the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.


Third Party Cookies:These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website.


For any other question related to the protection of your personal data or the cookies used, you can contact us at the following

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